Posting date: 15-05-2020 | Closing date: 00-00-0000
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Seekers Recruiter
Seekers Recruiter is an online job referral platform designed for job seekers in Malaysia. With our online recruitment platform, Malaysian job seekers will be able to seek job online, viewing broad and extensive job descriptions, and apply for a job directly
MANDARIN & CANTONESE SPEAKING CHAT SUPPORT
(Kl, Kul. Lumpur )
Job Descriptions

*RESPONSIBILITIES*        
-Understand customer enquiries and respond via applicable channels: email, chat, and call backs        
-Understand customer enquiries and ensure they are answered or routed through the appropriate support channel        
-Manage customer escalations and ensure that these are answered, tracked, and escalated as required        
-Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes        
-Ensure all SLAs are met accordingly        
-Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied        

Job Requirements

Company  : Confidential         
Location: Kuala Lumpur        
Salary : RM - - RM -        
        
*MUST HAVE*        
-Diploma with 1 year call center experience; SPM with 3 years of call center experience        
-Able to read, write, and speak fluently and spontaneously in English, Mandarin and Cantonese        
-Able to work in shift basis        
        
*OTHERS/ADVANTAGES*        
-Provide a high level of professionalism and competent customer service        
-Able to communicate effectively with customers in a friendly and polite manner by following to processes        
        

(Interview will be done ONLINE via PHONE or VIDEO call )

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume including current and expected salary to:

Seekers Recruiter
Email: roslanmajid@seekers-recruiter.com.my


Job Ref.
: BPO
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 1 Year(s)