Posting date: 30-03-2020 | Closing date: 00-00-0000
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Seekers Recruiter
Seekers Recruiter is an online job referral platform designed for job seekers in Malaysia. With our online recruitment platform, Malaysian job seekers will be able to seek job online, viewing broad and extensive job descriptions, and apply for a job directly
(KL, Kul. Lumpur )
Job Descriptions

-Summary: To provide premium customer support to clientele. This support is provided by either phone or email, which includes direct contact with client, its customers and their support partners.        
-Provide primarily customer service based phone support to customers.        
-Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.        
-Accurately record and update customers’ cases into CRM and trackers following appropriate processes.        
-Provide accurate and understandable information to all customers and support partners.        
-Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.        
-Ensure all follow ups are done in a timely manner.        
-Ensure all SLA’s are met appropriately.        
-Maintain high level of customer satisfaction whilst maintain a professional manner.        
-Be familiar with all policy, processes, and product knowledge and escalation paths.        
-Remain polite, patient and courteous with customer throughout the experience.        
-Ensure the end to end experience for all customers is at a high level of customer satisfaction.        

Job Requirements

Company : Confidential        
Location: Kuala Lumpur        
Salary : RM - - RM ( undisclosed )        
*MUST HAVE*        
-At least 1 year of working experience in call center        
-Able to communicate effectively with customers in a friendly and polite manner following the processes        
-Able to read, write, and speak fluently and spontaneously in both English and Hindi        
-Fresh graduates are welcomed to apply        
-Candidate must be a Bachelor Degree holder        
-Customer service oriented        
-Candidates who can start to work immediately are preferred        
-Candidates with healthcare background are preferred        

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume including current and expected salary to:

Seekers Recruiter

Job Ref.
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
Min. Experience
: 1 Year(s)
Please take note that this job has been closed.