Posting date: 30-03-2020 | Closing date: 00-00-0000
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CUSTOMER SERVICE ADVISOR - LOCAL HINDI SPEAKER
(KL, Kul. Lumpur )
Job Descriptions

*RESPONSIBILITIES*        
-Summary: To provide premium customer support to clientele. This support is provided by either phone or email, which includes direct contact with client, its customers and their support partners.        
-Provide primarily customer service based phone support to customers.        
-Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.        
-Accurately record and update customers’ cases into CRM and trackers following appropriate processes.        
-Provide accurate and understandable information to all customers and support partners.        
-Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.        
-Ensure all follow ups are done in a timely manner.        
-Ensure all SLA’s are met appropriately.        
-Maintain high level of customer satisfaction whilst maintain a professional manner.        
-Be familiar with all policy, processes, and product knowledge and escalation paths.        
-Remain polite, patient and courteous with customer throughout the experience.        
-Ensure the end to end experience for all customers is at a high level of customer satisfaction.        
        

Job Requirements

Job : CUSTOMER SERVICE ADVISOR - LOCAL HINDI SPEAKER        
Company : Confidential        
Location: Kuala Lumpur        
Salary : RM - - RM ( undisclosed )        
        
*MUST HAVE*        
-At least 1 year of working experience in call center        
-Able to communicate effectively with customers in a friendly and polite manner following the processes        
-Able to read, write, and speak fluently and spontaneously in both English and Hindi        
-Fresh graduates are welcomed to apply        
-Candidate must be a Bachelor Degree holder        
        
*OTHERS/ADVANTAGES*        
-Customer service oriented        
-Candidates who can start to work immediately are preferred        
-Candidates with healthcare background are preferred        
        

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume including current and expected salary to:

Seekers Recruiter
Email: roslanmajid@seekers-recruiter.com.my


Job Ref.
: BPO
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
:
Min. Experience
: 1 Year(s)
Please take note that this job has been closed.