Posting date: 07-02-2020 | Closing date: 28-02-2020
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Talreso M
TalReso is a professional, Digital Recruitment Agency based at Malaysia, with operations also in India and Singapore. We strive to provide the best service and work to a high standard of service for both our clients and candidates. Our recruitment consultants incorporate their own energies and personalities to their service whilst maintaining a professional, consultative and genuine service. We have been growing as an agency and have recruitment consultants that specialise in several sectors. We work across a number of specialisms and that makes us special and a lot sought-after. www.talreso.com.
Customer Service Executive
(Kuala Lumpur, Kul. Lumpur )
Job Descriptions

Customer Service Executive - 20 Positions
1.  Answer clients questions related to the company services via live chat, phone and email.
2. Escalate clients' requests and complaints to appropriate specialists.
3. Update clients about their requests and complaints status accordingly.
4. Resolving customer issues, accurately  with the highest level of professionalism, ideally in a single chat/telephone call. Services may include providing general company and policy information, responding to account status and company’s services queries, and, if necessary, handling customers’ complaints.
5. Escalating customers’ requests, issues and complaints that are beyond the training level provided, using good judgment and initiative.
6. Providing full support to end user following protocols.
 

Job Requirements

Basic Salary Min 3k
Shift allowance RM300 - RM500
Entitlement - Annual Leaves, PH & medical
Benefits EPF, Sosco, Alloowance
Location - KL
Must be able to speak, read & write in Mandarin 
Open to Malaysians ONLY

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume including current and expected salary and email to adam@talreso.com


Job Ref.
: 07022002
Salary
: RM3000
Employment Type
: Full Time
No of Vacancies
: 20
Min. Qualification
: High School