Posting date: 11-09-2019 | Closing date: 10-10-2019
(Bangsar, Kul. Lumpur )
Job Descriptions

-To lead and manage the Experience Center consisting of EC Specialist (Ambassador, order processing & payment handling) Oversee the duty roster and general cleanliness and well-being of the outlet        
-To monitor and ensure Operations activities at Experience Center covers inbound activity, stock transfer, pick/pack & stock collection are operated smoothly and according to the SOP        
-Help drive, motivate and encourage staffs to achieve their KPI targets        
-To ensure an excellent standard of outlet is maintained in terms of presentation, visual merchandising display, maintenance & customer service        
-Assist in the review, strategy, proposal, and execution of operational initiatives that would help foster a culture focused on productivity, efficiency, and service levels        
-Review work procedures and operational challenges to determine ways to improve service and quality.  To feedback and facilitate improvement in service, operations efficiency and to manage member satisfaction scores        
-Managing & review monthly stock take reconciliation        
-To regularly audit, carry out Quality Assurance activities and coach the EC team per the requirement set by the Operations HoD        
-Generating and preparing relevant performance, audit and standard reports        
-Manage the preparation and controlling of daily petty cash        
-Handling walk-in members enquiries, complaints, escalations, disputes, issues and questions        
-Any other duties as assigned        

Job Requirements

*MUST HAVE*        
-Diploma or Degree in Business Studies / Administration / Management / Marketing / Hotel Management / Supply Chain / Logistics / Tourism or equivalent         
-3 - 5 years of experience in retail        
-1 - 2 years have demonstrated and proven leadership/ people management skills, and have managed retail outlets        
-Knowledge of MS Office        
-Good command of English (Written & spoken)        
-Knowledge of WMS or equivalent        
-Independent, good team player, creative, good interpersonal skills and leadership abilities         
-Customer-orientated mindset        
-Fluency in the Mandarin language (Advantage)        
-Problem-solving skills        

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:


: RM7000-RM8000
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 3 Year(s)
Please take note that this job has been closed.