Posting date: 18-06-2019 | Closing date: 30-09-2019
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Fusionex is a multi-award winning IT software group, specializing in Analytics, Big Data, the Internet of Things (IoT), Artificial Intelligence and Deep Learning. With offices in Asia, Europe and the United States, Fusionex has an impressive track record in serving our customers from many parts of the world. Fusionex has and continues to enjoy extremely strong sustainable growth, with a global presence and accounts. With a sizeable and strong team of professionals, Fusionex has time and again shared our unique expertise, experience and methodologies, especially in the field of Business Intelligence, Analytics including social analytics, as well as data management and Big Data Solutions, in our quest to deliver high quality, mission critical state-of-the-art and ahead-of-the-market analytics in various organizations. Fusionex has earned numerous accreditations and enjoys strong partnerships with Microsoft, HP, DELL EMC, IBM, AWS and Avnet as well as with Big Data specialists of world renown such as Horton works and Cloudera. Fusionex’s motto is to bridge Business & Technology, thus providing a powerful, effective and proven ‘Fusion’ + ‘EX’perience to our customers. Our consultants are subject matter experts (SMEs) that combine industry best practices and state-of-the-art technologies to deliver solutions that are powerful, robust, fleXible, yet ‘humanized’ in a manner that is user-friendly. We do not rest on our laurels but continue to train and challenge ourselves with the latest skills and updates to offer the most advanced products and offerings to our customers. To learn more about Fusionex, visit
Operation Executive
(Petaling Jaya, Nationwide )
Job Descriptions
  • Provide day-to-day support to mobile apps, e-Commerce, retail-related platforms and apps, including but not limited to SMS-based concierge service, as appropriate to the position.
  • Communicate courteously with merchant and/or customer by telephone, email, and face to face (if necessary).
  • Handle and resolve merchant and/or customer’s enquiries and complaints timely regarding product and services, specifically on billing, product and service information, and other general concerns.
  • Identify appropriate solutions for issues arise to the best interest of both merchant and/or customer and company and escalate the issue accordingly to superior when necessary according to SLAs.
  • Maintain high level of professionalism while establish a positive rapport with merchant and/or customer.
  • Provide end-to-end-sales service to customer according to the given SOPs.
  • Update and maintain accurate records of interactions and transactions with merchant and/or customer.
  • Perform data entry by record data and log by via operating data entry equipment.
  • Involve in system testing for customer service system.
  • Assist in sales support activities in relation to company’s product and services, merchant-client opportunities, branding and promotional campaign.
  • Ability to attend to work on shift.
  • Scope of work including taking calls, responding to chats, emails.
  • Perform any other duties including but not limited to inventory, e-commerce flow, supply chain management as assigned by the supervisor and/or manager.
Job Requirements
  • Minimum Diploma or Bachelor's Degree in business, retail, commerce or related field.
  • Experience in Ecommerce, customer service or retail will be added advantage.
  • Possess positive working attitude and ability to work independently with minimum supervision.
  • Excellent written and verbal communication skills (English, Bahasa Malaysia, Cantonese and Mandarin).
  • Strong organizational and analytical skills, as well as excellent attention to detail.
  • Proactive and resourceful in problem-solving.
  • Fresh graduates or candidates without experience, but with good attitude and ability to learn quickly are encouraged to apply.

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume to:


Job Ref.
: Operation Executive
Employment Type
: Full Time
No of Vacancies
: 9
Min. Qualification
: Diploma/Certificate