Posting date: 13-06-2019 | Closing date: 15-07-2019
VPO SERVICES SDN BHD Logo
VPO SERVICES SDN BHD
VPO Services offer customized outsourcing solution that meets the expectation of clients both locally and internationally. Our services are spread across South East Asia. We are noticeable with our commitment, integrity, collaboration, openness and passion to provide the best quality of BPO solutions with our skilled professional approach. We are a leading Business Process Outsourcing (BPO) company, providing customer-centric business process services. With the experience in this business trade, we understand our clients’ demand thus able to assist in providing the comprehensive BPO services. We collaborate to assist our clients in outlining a broader spectrum of performance targets where we highly focus on increased sales of clients’ business, better customer satisfaction, increase market share, higher levels of employee commitment and productivity and others. We cautiously analyze every requirement of the client and provide cost effective BPO solutions to both our local and foreign clients. We also provide customized inbound and outbound services for our clients depending on their business nature and requirements. VPO Services emphasize on delivering skillful cost-effective Business Process Outsourcing (BPO) Services. We at VPO Services not only serve local clients, our service has extended to international clients as well and available 24 X 7 in all 365 days throughout the year.
Customer Service Executive (Mandarin Speaking)
(Kuala Lumpur, Kul. Lumpur )
Job Descriptions
  • Dealing directly with customers by phone, email, livechat, or social media.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Ensures and provides quality service to customers. 
  • Maintains customer records by updating account information.
  • Record details of inquiries, comments and complaints.
Job Requirements
  • Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
  • Candidates with 1 or 2 year(s) of working experience in the related field would be an added advantage  
  • Fresh graduates are encouraged to apply
  • Fast learner and self-motivate
  • Team-oriented and service minded
  • Able to work on shift, 4 days work a week (based on monthly work schedule)
  • Understanding Basic operation of computer software applications
  • Required language(s): Mandarin, English

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / email with comprehensive resume including current and expected salary to:

VPO SERVICES SDN BHD
50450, Kuala Lumpur
Wilayah Persekutuan

Email: hr@vpo.my


Job Ref.
: Call Centre
Salary
: 2500 -3500
Employment Type
: Full Time
No of Vacancies
: 10
Min. Qualification
: Primary/Secondary School
Min. Experience
: 1 Year(s)