Posting date: 11-06-2019 | Closing date: 00-00-0000
PXM ASIA SDN. BHD. (PrimeXM) is a leading Fintech provider focusing on providing cutting-edge liquidity aggregation, order routing and execution, ultra-low-latency connectivity, institutional grade hosting solutions and MT4/MT5 Bridging and White Label solutions.
Head of Level 1 IT Support Team
(Mont Kiara., Kul. Lumpur )
Job Descriptions


  • Manage the Level 1 IT support team members
  • Be an example and role model to the team
  • Set clear team goals, KPIs and perform appraisals
  • Set customer support guidelines
  • Arrange work shifts
  • Oversee day-to-day teams' operation and performance
  • Delegate tasks and set deadlines
  • Handle incoming client requests via chat, email and phone for PrimeXM products and applications
  • Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
  • Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
  • Follow the processes and procedures of the Level-1 department
  • Maintain a solid understanding of company’s offering and forthcoming releases
  • Create an inspiring team environment with an open communication culture


Job Requirements


  • Must be able to communicate effectively and professionally in English language
  • Applicants must be local
  • Ability to communicate efficiently with clients, maintaining a positive and professional attitude
  • Excellent listening skills
  • Team Player
  • Outstanding problem-solving skills and good analytical skills.
  • Ability to grasp technical and financial concepts quickly, based on the available training material
  • Able to work under pressure and handle emergency situations effectively
  • Flexibility to work on a rotating shift schedule
  • Analytical thinking and attention to deal
  • Professional and well spoken

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:


Block B Unit 9-07, Plaza Mont Kiara, No. 2, Jalan Kiara, Mont Kiara, 

50480 Kuala Lumpur, Malaysia.


Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
Min. Experience
: 3 Year(s)