Posting date: 15-03-2019 | Closing date: 00-00-0000
Transcosmos Malaysia Sdn. Bhd. Logo
Transcosmos Malaysia Sdn. Bhd.
he measure of our clients’ satisfaction is the measure of value in our existence. We truly aspire to offer client oriented outsourcing services. transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 159 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients’ excellent products and services to consumers in 45 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.
(Immediate Hiring) Mandarin Speaker Customer Service Associates
(Kuala Lumpur, Kul. Lumpur )
Job Descriptions

Roles & Responsibilities

·         Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.

·         Providing accurate information on products and services to customer.

·         Consistently meeting individual and team KPI's and goals

·         Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

 

Job Requirements

Job Requirements

·         Must possess at least an UEC or SPM

·         Fresh graduates are encourage to apply

·         Good command in spoken mandarin and Cantonese are additional advantages.

·         Good command in English & Bahasa Malaysia in both spoken and written

·         Proper phone etiquette with excellent interpersonal and active listening skills

·         Resourceful, proactive and able to work independently

·         Fast learner with good analytical thinking and problem solving skills

·         Ready to work in shift rotations (AM/PM/Midnight shifts) based on business needs

·         Able to work on public holidays and weekends (based on business needs)

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Transcosmos Malaysia Sdn. Bhd.
Menara Shell Level 20

Jalan Tun Sambanthan 211
50470, Kuala Lumpur
WP

Email: isabella.lee@trans-cosmos.com.my


Salary
: RM 2,500 - RM 3,500
Employment Type
: Any Type
No of Vacancies
: 1
Min. Qualification
: Primary/Secondary School