Posting date: 08-11-2018 | Closing date: 30-11-2018
Brandt International Sdn Bhd
Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people. In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence. Brandt works with organizations to integrate strategies across a broad perspective of all elements of their business to support their customers. We are the “final enabler” to help organizations achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.
IT Help Support
(Bandar Sunway, Selangor )
Job Descriptions
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
Job Requirements
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Brandt International Sdn Bhd
Horizon Phase 2, Bangsar South
59200, Jalan Kerinchi
Kuala Lumpur

Email: farah.farzana@brandtinternational.com


Salary
: RM2500 - RM3400
Employment Type
: Contract or Temporary
No of Vacancies
: 5
Min. Qualification
: Bachelor Degree
Min. Experience
: 2 Year(s)