Posting date: 08-11-2018 | Closing date: 30-11-2018
Brandt International Sdn Bhd
Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people. In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence. Brandt works with organizations to integrate strategies across a broad perspective of all elements of their business to support their customers. We are the “final enabler” to help organizations achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.
Customer Service (Social Media/Live Chat)
(Bandar Sunway, Selangor )
Job Descriptions
  • Priorities and process customer orders and requests submitted by email, live chat or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Help customers register online and process their orders
Job Requirements
  • Candidate must possess at least SPM/"O" Level/Diploma/Degree in any field
  • Good English and Malay communication and writing skills is a must
  • Strong phone handling skills and active listener
  • Ability to multi-task, prioritise and manage time effectively

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Brandt International Sdn Bhd
Horizon Phase 2, Bangsar South
59200, Jalan Kerinchi
Kuala Lumpur

Email: farah.farzana@brandtinternational.com


Salary
: RM2800 - RM3700
Employment Type
: Contract or Temporary
No of Vacancies
: 5
Min. Qualification
: High School
Min. Experience
: 2 Year(s)