Posting date: 02-11-2018 | Closing date: 00-00-0000
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Ridik
We provide business consulting, technology and recruitment services to small, mid, large & startup organizations across multiple industries. Consultation on all aspects of the business process that have the ability to affect the outcome. We specialize on dashboards, strategy, technology architecture and landscape, recruitment solution, business transformations and processes.
Customer Services
(Cyber Jaya, Nationwide )
Job Descriptions

We have the below opportunity with us.

Interested candidates please send in your resume to: sucheta@ridik.net

 

Location: Cyber Jaya,Malaysia

Position: Customer Service (Korean Speakers/Japanese/Mandrin speakers)

Duration: Permanent

 

Job Description:

• Provide first contact resolution of customer issues via chat, e-mail and Phones.

• Troubleshoot and handle the most complicated and sensitive of customer inquiries.

• Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.

• Take personal ownership of customer requests and provide a WWCE world-class level of support.

• Maintain accountability for accurate and timely assistance to our customers.

• Provide exceptional customer experience as measured through customer surveys and internal SLAs.

• Maintain security and confidentiality of WWCE internal information and customer/account information.

• Respond to general customer inquiries.

• Escalate and communicate any customer well-being issues.

• Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.

• Reports to Customer Service Team Manager

Please send the update CV along with the following information to sucheta@ridik.net.

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Ridik
19-3, Jalan USJ 21/3, Subang J
47630, Selangor
Subang Jaya

Email: Sucheta@ridik.net


Employment Type
: Full Time
No of Vacancies
: 17
Min. Qualification
: