Posting date: 20-10-2018 | Closing date: 31-12-2018
SELLBYTEL Services Malaysia Sdn Bhd Logo
SELLBYTEL Services Malaysia Sdn Bhd
The SELLBYTEL Group is one of the world’s leading international outsourcing experts. And the diversity of our solutions is correspondingly large and individual. By providing innovation, the SELLBYTEL Group has been assisting clients in the fields of sales, service, support, human resources, training, healthcare and back office solutions throughout the world for more than 30 years. We not only work for global top brands, we live and breathe their products, services and solutions. Our success is based on the principles of transparency, efficiency and quality. These are the standards against which we are measured. Come and see for yourself: our outsourcing solutions reduce costs, improve economic success and uncover new potential.
Virtual Customer Support Specialist(Mandarin)
(Kuala Lumpur, Nationwide )
Job Descriptions

Short Role Description

  1. Provide  high quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value, and overall satisfaction with client’s hardware and digital content. 
  2. Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  3. Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market.

Responsibility/Activity

  • Provide outstanding customer service to client’s users over phone, e-mail, and/or live chat regarding product selection, services and issues
  •  Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
  • Pro-actively develop innovative ideas to drive process, product and support improvements.

Perks & Benefits

  • Employee equity
  • Nearby public transport
  • Central location
  • Regular team activities
  • Open culture
  • Personal development opportunities
  • Permanent role
  • Free meal, fresh fruit & drinks
  • Annual leave: 14 to 20 days
  • Medical & Hospitalization Leave
  • Medical Coverage/ Reimbursement
  • Marriage / Compassionate Leave
  • Maternity / Paternity Leave
  • Weekend allowance for working on weekend
  • Replacement leave for working on public holiday
    Job Requirements

     

    • Candidate must possess minimum SPM qualifications with at least 1 year of call centre working experience.
    • Fresh Graduates with Diploma & Degree are encouraged to apply.
    •  Preferable 1 year in customer service/sales
    •  Experience with Customer Relationship Management (CRM) tool is optional
    •  Excellent communication skills both verbal and written in Mandarin and English
    • 30 Full-Time positions available 

     

      SELLBYTEL Services Malaysia Sdn Bhd
      50400, Kuala Lumpur
      KL

      Email: yanwen.xie@sellbytel.com


      Salary
      : RM3,000
      Employment Type
      : Full Time
      No of Vacancies
      : 30
      Min. Qualification
      : High School
      Min. Experience
      : 1 Year(s)