Posting date: 12-10-2018 | Closing date: 25-10-2018
Qliq Damansara
Guest Service Assistant
(Damansara Perdana, Selangor )
Job Descriptions

Job Responsibilities:

  • Smile, have eye contact and greet guests immediately.
  • Maintain a well-groomed, professional appearance at all times throughout the department.
  • Actively gain feedback from guests.
  • Greet and welcome guests upon arrival. Check-in guests onto the system, verifying reservation, address, and credit information.
  • Accept payment for guests’ accounts both at the time of check in and at checkout.
  • Issue key to and control entrance of safety deposit boxes.
  • Post miscellaneous charges as requested.
  • Promptly respond to and resolve guest complaints.
  • Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins and Check-outs.
  • Assist guests with luggage upon their arrival and departure.
  • Be knowledgeable and helpful about the local area, the Foundation and hotel services.
  • Handle messages, wake-up calls, mail, and faxes properly.
  • Know of incoming VIPs.
  • Follow all applicable Standard Operating Procedures.
  • Demonstrate proper selling techniques during the reservation and walk-in process.
  • Seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
  • Have complete knowledge of accommodation, conference, food and beverage services.
  • Verify all information on reservations check-in; name, address, method of payment, etc.
  • Retrieve proper name and address verification and proper approval codes for cash and credit card paying customers.
  • Identify and record any special billing instructions.
  • Complete shift closing accurately by getting appropriate approval signatures and authorization codes.
  • Ensure that information used to promote the hotel is up-to-date and accurate.
  • Knows Telephone etiquette and ensure that all calls are answered warmly and efficiently.

Job Type: Full-time

Salary: RM2,000.00 /month

Job Requirements

Job Requirement :

  • have experience in Customer Service is Advantage
  • Able to work on shifts
  • Able to speak decent english

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Qliq Damansara
Jalan PJU 8/8A
47820, Petaling Jaya


: 2000-2500
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 1 Year(s)