Herlo Consultancy is a fast growing firm which provides business consultancy and supportive services for Singapore clientele. We specialize in providing ethical marketing consultancy services which simply means we highly believe in practicing honesty, fairness and responsibility in providing our services to our clients. Herlo Consultancy is part of Durian Nation, PNSG, Tian Wei Signature & PEM Confinement Nanny Agency, which are all companies and leading brands based in Singapore. We have grown 200% in the last 2 years that we are moving to a bigger office. And we are excited to share that we have lots of career opportunities for dynamic, passionate, driven talents who are looking for a platform for personal growth and career advancement. You will be working with a team of colleagues in a dynamic work environment.
Customer Service Executive
(Johor Bahru, Nationwide )
Herlo Consultancy Sdn Bhd | Customer Service Executive
RM3000 – RM3500
Five working days per week
Malaysia – Johor Bahru - Citi Plaza Johor Bahru
-This role is primarily phone-based, you must be able to communicate with customer over the phone to understand and meet their needs.
-Handling all incoming calls from customers including general enquiries, complaints, feedbacks and other raising issue related to the company’s service with accurate information.
-Follow up and resolving customer complaints and problems as per company’s SOP
-Assist customer with excellent customer service skill to meet and exceed customer’s expectation.
-Make phone calls to customers as reminder and to clarify any queries received via email.
Why join us?
Motivative and supportive environment | Career advancement and empowerment
-5 working days per week
-9 working hours inclusive of 1-hour break time
-Fun and exciting staff activities
-Training and mentorship provided
-Multiple career progression opportunities
-Dental and optical allowance
-Free snacks and beverage supplies
-Annual leave and attendance bonus
-Required languages: Mandarin and English
-Customers’ service oriented with excellent interpersonal skills
-Excellent communication skill and basic computer skills
-Must be energetic, positive minded and driven.
-Good team player as will be working in a team to achieve the required KPI
Interested applicants are invited email with comprehensive resume including current and expected salary to: firstname.lastname@example.org
Posting date: 09-10-2018 | Closing date: 01-12-2018
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