Posting date: 08-10-2018 | Closing date: 20-10-2018
Hospitality Direct (M) Sdn. Bhd
Customer Service Inbound/Outbound Call / Team Leader / Trainee Manager
(Kuala Lumpur, Kul. Lumpur )
Job Descriptions
  • Speak to customers and communicate their issues to the management
  • Reporting directly to Team leader / Team Manager
  • Deliver a world class customer service to guest's by providing an efficient output of the reservation bookings and the smooth flow of operations
  • Provide polite professional and accurate response
  • Ability to communicate effectively with guests and colleagues
  • Posses positive attitude and passionate towards work
  • Excellent interpersonal, communication skills and interaction skills
  • Exceed customer expectation in terms of customer service and provide accurate information
  • Accountable for meeting individuals (KPI) and team targets
  • Assist with the daily reservation processes, servicing guests needs and queries, provide alternative options to guests
  • Up sell and recommend company's product and services
  • Flexible to changes and has sense of urgency
  • Good command of spoken and written English, Bahasa Malaysia and/ or one other dialect
  • Enthusiastic, self motivated and able to succeed in fast pace customer focus environment
  • Successful candidates will be provided comprehensive customer service training that contains leadership, interpersonal and soft skills
  • Full time and immediate positions available
  • Posses own transportation will be an added advantage
Job Requirements
  • Candidate must possess at least a Higher Secondary /STPM/A Level/Pre-U in any field.
  • Fresh graduates/ Entry level applicants are encouraged to apply.
  • Able to speak good English.

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume including current and expected salary to:


Attention : Ms Misha

Contact number : 03-27113111 ext 28

: RM2000-RM5000
Employment Type
: Full Time
No of Vacancies
: 20
Min. Qualification
: High School
Min. Experience
: 1 Year(s)