Posting date: 25-09-2018 | Closing date: 30-11-2018
Homeworks Services Sdn Bhd is a home and personal concierge company, offers all sort of services for homeowners and tenants.
Customer Service Agent
(Bukit Jalil, Kul. Lumpur )
Job Descriptions

Customer Service Agent Job Summary

We are seeking an organized, responsible and friendly customer service agent to join our growing team and provide top-notch service to our customers over text messages, email and phone conversations. In this role, you will interact directly with our customers to answer questions, solve problems, provide pricing, and maintain our company’s reputation for high-quality service.

Customer Service Agent Duties and Responsibilities

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Provide information and instructions about relevant products and services
  • Make product and service suggestions to meet the customer’s specific needs
  • Field incoming phone calls and respond to phone messages from customers
  • Promptly respond to customer questions submitted via email and text messages
  • Answer customer questions and provide information to resolve any issues
  • Process orders and bookings between customers and suppliers
  • Obtain necessary information from customers to adequately follow up
  • Document important customer information for future reference
  • Collect and record customer feedback and information, and share that with appropriate departments and team members
  • Generate interest in new products or services and connect customers with salespeople when required
  • Foster and maintain relationships with customers to improve our retention rate
  • Attend all required customer service-related meetings


    Job Requirements

    Customer Service Agent Requirements and Qualifications

    • SPM, diploma or equivalent
    • Minimum 1+ years of experience in a customer service-related role
    • Excellent written and verbal communication skills
    • Ability to foster and maintain relationships
    • Organizational skills with the ability to manage numerous projects and priorities at once
    • Positive and service-oriented attitude
    • Ability to thrive in a fast-paced and sometimes high-pressure environment
    • Basic computer skills and excellent phone disposition
    • Willingness to work independently or as part of a team

    Only shortlisted candidates will be notified.

    Interested applicants are invited to email with comprehensive resume including current and expected salary to:

    Homeworks Services Sdn Bhd

    Job Ref.
    : Services
    : RM2000
    Employment Type
    : Any Type
    No of Vacancies
    : 1
    Min. Qualification
    : Diploma/Certificate
    Min. Experience
    : 1 Year(s)