Posting date: 25-09-2018 | Closing date: 31-10-2018
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RPSGi
RPSGi is a technology solutions and services company situated in Metro Manila, Philippines. We are specialized in providing entertainment and turnkey platform solutions to our clients and partners.
IT Support Engineer - Mandarin Speaking
(Metro Manila, Nationwide )
Job Descriptions

The IT Support will act as the first line of support to all end-users in technical problems they may encounter in the operation of software, hardware, operating systems, e-mail, etc.

This role will also be responsible for ensuring proper logging and documenting service request, incident, and problem ticket, will ensure proper handling for all assigned ticket, escalation to SME (L2 / L3), and drive issue to resolution.

Responsibilities:

  • Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
  • Performs diagnostic tests, modifies or repairs hardware to the board or component level
  • Replaces hardware or software as needed
  • Perform data backups and disaster recovery operations
  • Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
  • Analyze equipment performance records to determine the need for repair or replacement
  • Assists end-users in software and hardware problem resolution
  • Logs service requests or incidents and takes appropriate action to ensure a satisfactory response with acceptable time frames for the company
  • Establishes and maintains a parts inventory for computers, as well as other supplies and computer center-related materials

 

    Job Requirements

    Qualifications:

    • Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
    • At least internship experience in networking and IT infrastructure
    • Exposure in Windows Platform is an advantage.
    • Candidate must be willing to work in Las Pinas City
    • Amenable to work on a shifting schedule.

    Only shortlisted candidates will be notified.

    Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

    RPSGi
    1223, Makati City
    National Capital Region

    Email: aldrey.arellano@rpsgi.com


    Salary
    : Negotiable
    Employment Type
    : Full Time
    No of Vacancies
    : 2
    Min. Qualification
    : Diploma/Certificate
    Min. Experience
    : 1 Year(s)