Posting date: 04-09-2018 | Closing date: 00-00-0000
United Malayan Land Bhd Logo
United Malayan Land Bhd
Exquisite Skyline Sdn Bhd (A subsidiary of UMLand Bhd)
Duty Manager
(Kuala Lumpur, Nationwide )
Job Descriptions

Job Description

  • Managing and supervising;
    • Front Office & Housekeeping (Daily Operation);
    • Reservation and forecast information;
    • Guest related services.
  • Planning & follow up daily arrivals and departures.
  • Ensuring high levels of courtesy and efficiency of staff when dealing with guest.
  • Developing a sales-oriented attitude to obtain the optimum occupancy levels with superior average room rate possible in accordance to laid down procedures.
  • Paying special attention and care to guest staying on long-term basis, maintaining close and good guest contact as described in operating procedures.
  • Maintain daily watch on housekeeping room reports and night clerk's report and provide vital feedback to management on suspicious activities.
  • Personally check on rooms prior to arrival of VIP guests as and when required.
  • Daily updates at regular intervals on hotel reservation status.
  • Ensure the telephone traffic is handled with courtesy and efficiency as described in operating procedures.
  • Scrutinizing all guest folios before sending to FO cashier.
  • Assuring implementation of Hotel's operating procedures at all times whenever possible.
  • To ensure all keys (key-card) control and flow as described in operating procedures.
  • Assisting in the compilation and adherence of Rooms Division Budget.
  • Be aware of room guests’ high balance account and control as and when required as described in operating procedures.
  • To assist in departmental staff discipline, training, evaluation and growth by providing vital management assistance.
  • To perform daily Night audit reports check and submit to account.
  • Update Daily Sales Reports to be send to all Department Heads.
  • Monthly reports compilations of Market list (Kitchen, Front Office, Housekeeping and F&B).
  • Monthly Inventory list for Cafe (Stock, Spoilage, Breakage) and Rooms (Lift Keys) to done and submit to Executive Assistant Manager.
  • To update Rate tracking report and submit to Executive Asst. Manager to ensure no irregularity of rate between all OTA’s and what has been set standard in channel manager.

 

Job Requirements

 

Requirements

  • Candidate must possess at least a Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 3 years’ work experience is required.
  • Preferably Senior Executives specializing in Hotel Management/Tourism Services or equivalent.

 

Only shortlisted candidates will be notified.

Submit your resume now !


Email: noorshafiqah@umland.com.my


Salary
: 2600-3500
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 3 Year(s)