YTL Communications Sdn Bhd
Who We Are We are Yes, a brand under YTL Communications and a global frontrunner in 4G Internet. We operate 2 robust mobile networks in Malaysia – 4G LTE and 4G Broadband. Together, they allow us to deliver world-class Internet service to 85% of Malaysia, effectively bridging the urban-rural digital divide.
Customer Service-Mandarin Speaker
(Petaling Jaya, Nationwide )
· Identify and handle customer inquiries.
· Educate the customer about the products and services and direct them towards available resources for self-help
· Maximize opportunities to up sell or cross-sell company products and services in accordance to guidelines given
· Handle all assigned responsibilities and duties on a timely manner and achieve predetermined individual as well as team targets based on goals, KPI and incentive programs while adhering to qualifying criteria.
· Execute all ad-hoc and marketing call-back campaigns accurately, timely and professionally.
· Ensure that all actions taken to handle customer’s enquiry / problem / complaint are in compliance with the company standard operating procedures and policies and escalate the matter to the relevant higher authorities in the event of exceptions.
· Keep abreast with all the latest information on the company product, services, marketing plans, procedures as well as any changes in policies and standard procedures, and communicate such information accurately to our customers.
· Candidate must possess a minimum qualification of SPM/ Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field with minimum 1-2 years of relevant working experience in customer service
· Must be able to speak and write excellent English and Bahasa Malaysia
· Computer savvy, always updated to the latest telecommunications gadgets
· Candidate should be able to multitask, possess good problem solving skills and demonstrate a positive and service orientated attitude
· Good interpersonal communication and interactive skills to maintain effective working relationships
· Able to work on rotational shifts latest midnight shift
· Able to work on weekends and long hours
· Excellent communication & interpersonal skills – both verbal & written skill
· Has empathy for the customers situation
· Possess well developed analytical skills which clearly identify and define issues at hand
Positive attitude and a willingness to go extra mil
Only shortlisted candidates will be notified.
Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:
YTL Communications Sdn Bhd
Posting date: 10-08-2018 | Closing date: 31-12-2018
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10 Aug 11:33AM
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