Posting date: 02-08-2018 | Closing date: 00-00-0000
Emerio Malaysia Sdn Bhd
Emerio, an NTT Communications company, is a leading IT solutions and services organisation with deep roots in South East Asia. We provide a suite of solutions and IT services for Banking, Insurance, Telecommunications, Utilities, Education, Government, Hospitality and Social Services verticals. We have been consistently delivering high quality services with our in-country and right-shored teams of domain and technology experts for more than 19 years.
Technical Support - Japanese Speaking
(Cyberjaya, Selangor )
Job Descriptions

Position Title 

Japanese Speaking Support Executive 


Main Roles

Ensuring the smooth running of the system and networking infrastructure for our valued customers.

To ensure that the performance and availability of the server, network infrastructure and facility is well maintained, achieve the service level standard.

 

Job Details

·       To monitor and maintain the customer’s system and network infrastructure in shift rotation 24 hour, 365 days.

·       To act as 1st level helpdesk for customer’s IT engineer and operation management.

·       To coordinate trouble-shooting procedures with our valued customers, network carrier and respective system and network vendors.

·       To assist Service Management Executive regarding operation related matters.

·       Advise and suggest improvement for operation related documents.

·       Responsible for Ticket Management, escalation and elevation.

·       To perform other miscellaneous job-related duties as assigned.

 

 

Job Requirements

Mandatory Skills

·       JAPANESE SKILL (Minimum N3 level of Japanse) 

·       Bachelor Degree in IT or related discipline

·       Basic IT Experience (Minimum Level of techncal support)

·       Good communication skills.

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Emerio Malaysia Sdn Bhd
63000 , Cyberjaya
Email: Yusaku.Shigemitsu@emeriocorp.com


Salary
: 4000-4200
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 2 Year(s)