Posting date: 30-07-2018 | Closing date: 00-00-0000
Intellect-minds Logo
Intellect-minds
Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training.We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore,Malaysia, Brunei,Vietnam and Thailand.
Customer Service
(kuala lumpur, Kul. Lumpur )
Job Descriptions

Company Overview

Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training. We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore, Malaysia, Brunei, Vietnam and Thailand.

Our client is an establish company a, leader within their industry, is now looking for a Customer Service to join their esteemed organization.

Job Description :

• Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
• Able to read, write, and speak fluently and spontaneously in both English and korean, for native speakers, in their native language

Job Requirements

Requirements:
• Strictly 1 year of experience in Outsourcing / BPO / Call Center or any IT enabled business
• College Degree

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested Candidates please submit your detailed resume online.

To your success!

The Recruitment Team

Intellect Minds Consulting Sdn Bhd

Kuala Lumpur

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Intellect-minds
level 14-02, 199, jalan tun ra
50400, kuala lumpur
kuala lumpur

Email: recruit@intellect-minds.com


Job Ref.
: Intellect-Minds
Employment Type
: Full Time
No of Vacancies
: 2
Min. Qualification
: Bachelor Degree
Min. Experience
: 4 Year(s)
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