Posting date: 29-06-2018 | Closing date: 31-07-2018
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C Lon Networkers
C Lon Networkers is a full-service Recruitment & Executive Search Consulting company focus on multinational corporations to small & medium size enterprise of all major business sectors in Malaysia
Service Desk Analyst (Cantonese, Mandarin Speaking)
(Bandar Utama, Selangor )
Job Descriptions

Position : Service Desk Analyst - Cantonese & Mandarin (Speak and Write)
Salary : MYR 4,000 - MYR 5,000
Location : Selangor - Bandar Utama
Working hours : Shift rotation based

Responsible for providing technical support to Client's users for incidents related to End User computing such as PCs, laptops, printers, peripheral networked devices, scanners, MFDs(Multi Functions Devices) and attend to user's service requests remotely.
Key focus areas for the Technical Helpdesk for End User Computing (EUC) includes:
-End User remote support
-Request fulfilment
-Update the service requests that are successfully fulfilled in the Service Desk system, obtain permission to close the service request upon user verification

Job Requirements

Competency requirements (Knowledge, skill necessary to enable satisfactory performance in the job) Functional skills:
-Good customer service soft skills and remote troubleshooting skills
-Excellent customer service attitude and good communication skills and excellent listening and problem solving skills
-Able to communicate clearly and effectively across all levels
-Very client-focused and ability to empathize with clients needs and instill confidence that their issue will be dealt with efficiently and effectively.
-Proactive, positive personality with a "can-do" attitude
-Take initiative to go the extra miles to get things done

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

C Lon Networkers
40460, Shah Alam


Job Ref.
: IT Computing
: MYR 4,000 - MYR 5,000
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 1 Year(s)