Posting date: 06-06-2018 | Closing date: 00-00-0000
Intellect-minds Logo
Intellect-minds
Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training.We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore,Malaysia, Brunei,Vietnam and Thailand.
L1 Technical Support (Thai)
( Kul. Lumpur )
Job Descriptions

Company Overview

Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training. We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore, Malaysia, Brunei, Vietnam and Thailand.

Our client is an establish company a, leader within their industry, is now looking for a L1 Technical Support (Thai) to join their esteemed organization.

POSITION SUMMARY:

Responsible for providing telephone/email/chat, and remote diagnostic technical support of desktop and portable products.
Answer questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g. verifies warranty entitlement, etc.). Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Document problems in the support solution database for diagnostics and solution implementation.

Job Requirements

DUTIES AND RESPONSIBILITIES:

Primary Job Functions:
• Responds to customer technical problems/issues related to hardware and networking via phone.
• Assists customers by diagnosing problems and providing resolutions for technical service.
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Documents problems in the support solution database for diagnostics and solution implementation.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies, researches and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell’s product line, policies, and procedures.
• Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.
• Focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.
• May be involved in revenue generation activities with current Dell customers.
• Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support.

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Intellect-minds
level 14-02, 199, jalan tun ra
50400, kuala lumpur
kuala lumpur

Email: shalini@intellect-minds.com


Job Ref.
: Intellect-Minds – Kuala Lump
Employment Type
: Any Type
No of Vacancies
: 1
Min. Qualification
:
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