Posting date: 06-06-2018 | Closing date: 00-00-0000
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Intellect-minds
Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training.We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore,Malaysia, Brunei,Vietnam and Thailand.
Application Support Engineer
( Kul. Lumpur )
Job Descriptions

Company Overview

Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training. We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore, Malaysia, Brunei, Vietnam and Thailand.

Our client is an establish company a, leader within their industry, is now looking for a Application Support Engineer to join their esteemed organization.

Job Requirements

Job Description :

A role of Application Support Engineer exists in the Global Customer Support organization of a major multinational. You will be expected to have a minimum of 1-2 years technical support experience in order to take responsibility for the delivery of support to our expanding customer base.
Reporting to the Regional Support Manager, this role requires the successful candidate to quickly gain an understanding of the product architecture. The candidate must analyze and respond to incoming support tickets, ensuring that a high quality service is delivered to customers with adherence to strict SLA’s.

Role Responsibilities
•Responsible for the provision of third level technical support for our customers
•Investigation and diagnosis of technical issues raised by customers on their software deployments
•Liaise with customers to inform of progress, request information, manage expectations and close out issues in a timely manner
•Log, track and update tickets in our issue tracking system
•Ensure that procedures are followed so that customer implementations are handed over to Customer Support from Professional Services
•Be a significant contributor to our knowledge base/FAQ
•Maintain and manage/support test environments for problem replication
•Work with Product Engineering and Project teams on customer issues
•Work closely with key customers to provide a premium level of support and ensure a high level of customer satisfaction
•Report to management on any high risk customers.
•Provide feedback on the product and make suggestions for improvement
•Prepare test cases, release notes, and test releases
•Contribute ideas toward process improvements to improve the customer experience
•Other duties as determined from time to time by your manager
•Able to cover some Public holidays to ensure that we have adequate support for our customers.
•Able to cover for weekend support once in a quarter.

Typical Knowledge, Skills and Technology Requirements
The typical skills and technology required for this role include:
Knowledge
Skills
Technology
Essential:
•Minimum 1-2 years of experience working in a technical support environment(Level 3 support)
•Bachelor’s Degree or equivalent relevant experience
Desirable:
•Experience working with customers in the financial services industry
Essential:
•Ability to juggle conflicting priorities and demands on time.
•Ability to be able to manage customer expectations
•Be able to self-manage and work autonomously
•Excellent communication skills in English (oral and written)
•Strong analytical skills and experience in resolving challenging technical support issues
•Strong organizational skills
Essential:
•Web Application Servers (e.g. one of Websphere, JBOSS, Weblogic)
•Database (e.g. one of Oracle, DB2, SQL Server)
•Unix/Linux.
Desirable:
•Java/J2EE
•MQ
•SOAP

Role Progression
The next progression step on from this role may include:
•Senior Application Support Engineer
•Team Leader
•Technical Consultant
•Project Manager

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Intellect-minds
level 14-02, 199, jalan tun ra
50400, kuala lumpur
kuala lumpur

Email: shalini@intellect-minds.com


Job Ref.
: Intellect-Minds – Kuala Lump
Employment Type
: Any Type
No of Vacancies
: 1
Min. Qualification
:
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