Quess Global Malaysia
Quess Corp Limited (BSE: 539978, NSE: QUESS), is India’s leading business services provider. At Quess, we excel in helping large and emerging companies manage their non-core activities by leveraging our integrated service offerings across industries and geographies which provides significant operational efficiencies to our clients. Quess has a team of over ~261,700 employees across India, North America, South America, South East Asia and the Middle East across segments such as Industrials, Facility Management, People Services, Technology Solutions and Internet Business. Quess serves over 1,700+ clients worldwide. Established in 2007, Quess is headquartered in Bengaluru, India and has a market cap of over USD 2.3+ Bn as on March 31, 2018. Quess Corp is a step-down subsidiary of Fairfax Financial Holdings Group; held through its Indian listed subsidiary, Thomas Cook India Limited.
Customer Care Consultant
(subang-hi-tech, Selangor )
· Determines requirements by working with customers.
· Answers inquiries by clarifying desired information; researching, locating, and providing information.
· Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
· Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
· Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
· Maintains call center database by entering information.
· Keeps equipment operational by following established procedures; reporting malfunctions.
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Fluent in both English and Bahasa Malay, Mandarin Speaking is added advantage
Only shortlisted candidates will be notified.
Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:
Quess Global Malaysia
Posting date: 01-06-2018 | Closing date: 10-06-2018
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