Posting date: 31-05-2018 | Closing date: 00-00-0000
Intellect-minds Logo
Intellect-minds
Intellect Minds is a Singapore-based company since 2008, specializing in talent acquisition, application development, and training.We serve BIG MNCs and well-known clients in talent acquisition, application development, and training needs for Singapore,Malaysia, Brunei,Vietnam and Thailand.
Customer Service (Japanese)
(Kuala Lumpur, Nationwide )
Job Descriptions

o provide premium customer support to Abbott Diabetes Care based clientele. This support is provided by either phone or email, which includes direct contact with Abbott Diabetes Care, its customers and their support partners.
DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
 Provide primarily customer service based phone support to ADC customers.
 Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
 Accurately record and update customers’ cases into ADC’s CRM and trackers following appropriate processes.
 Provide accurate and understandable information to all customers and support partners.
 Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
 Ensure all follow ups are done in a timely manner.
 Ensure all SLA’s are met appropriately.
 Maintain high level of customer satisfaction whilst maintain a professional manner.
 Be familiar with all policy, processes, and product knowledge and escalation paths.
 Remain polite, patient and courteous with customer throughout the experience.
 Ensure the end to end experience for all customers is at a high level of customer satisfaction.

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Intellect-minds
level 14-02, 199, jalan tun ra
50400, kuala lumpur
kuala lumpur

Email: kuga@intellect-minds.com


Job Ref.
: Japanese Speaker
Employment Type
: Any Type
No of Vacancies
: 1
Min. Qualification
:
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