Posting date: 29-05-2018 | Closing date: 00-00-0000
Shinetown Telecom Sdn Bhd Logo
Shinetown Telecom Sdn Bhd
Shinetown Telecom is an international communications carrier with core business in the provision of voice communications. We strive to provide a fast, innovative and unrivaled quality communications solutions to our customers and partners. Incorporated in 1997, we are an early participant and significant player in Hong Kong telecommunications market after the deregulation. Headquartered in Hong Kong, Shinetown currently has offices in Singapore, Australia and Taiwan. Our lines of business include Mobile Solutions, Prepaid Calling Cards, International Direct Dial, International Voice Wholesales, International Call Forward & Divert and Payphone. We have expanded our business portfolio to Mobile Remittance. We are connected with prominent telecom operators and service providers covering more than 220 countries. With direct interconnection, we ensure quality and competitiveness in all our products. We are one of the biggest wholesale voice exchange companies in the region, we handled over 1 billion minutes of total traffic every year. We believe that communication is about ways of converging people from different countries and converging business globally.
Customer Service Executive
(Lightgrey, Sungai Buloh (near Damansara), Selangor )
Job Descriptions
  • To handle all customer enquiries and request promptly, accurately and professionally. Handle Facebook, WhatsApp, e-mail, chat, inbound call and outbound call correspondence.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • To resolve customer’s complaints tactfully and escalate the case to Team Leader, when necessary.
  • Ensure data completeness, consistency, standardisation and formatting of customer database.
  • Have ability to multi- task, set priorities and manage time effectively- nevertheless willing to take extra miles to assist and resolve customer’s concern and ensuring customer satisfaction.
  • Provide customer’s comments to Team Leader for service improvement.

 

    Job Requirements
    • Candidate must possess at least SPM/"O" Level/ Diploma/ Degree in any field.
    • Fresh graduate are encourage to apply.
    • Required language(s): Cantonese (traditional & simplified), English, Bahasa Malaysia and Mandrine in writtern and verbal communication.
    • At least 1 Year(s) of working experience in the related field is required for this position.
    • Required Skill(s): Microsoft Word, Microsoft Excel
    • Able to work in shifthing (am/pm/midnight), weekend and public holiday schedules.
    • Preferably Junior Executive specialized in Customer Service or equivalent.
    • Able to start work immediately.

    Benefit:

    • EPF, SOCSO
    • Night shift allowance
    • Miscellaneous allowance (medical, optical, sport) 

    Only shortlisted candidates will be notified.

    Interested applicants are invited to write-in / email with comprehensive resume including current and expected salary to:

    Shinetown Telecom Sdn Bhd
    Jalan OS 2, Taman Serdang Perd
    43300, Seri Kembangan
    Selangor

    Email: chrystng@shinetown.com.hk
    Contact number: 017 298 2800 (whatsapp only)


    Salary
    : 2,200 - 4,000
    Employment Type
    : Full Time
    No of Vacancies
    : 10
    Min. Qualification
    : High School
    Min. Experience
    : 1 Year(s)