Posting date: 17-05-2018 | Closing date: 31-07-2018
Asia Assistance Network (M) Sdn Bhd Logo
Asia Assistance Network (M) Sdn Bhd
Asia Assistance Network Sdn Bhd (Asia Assistance) is located in the heart of Petaling Jaya, Malaysia. Incorporated since 1998, today Asia Assistance has emerged as Malaysia’s leading assistance service provider/ third party administrator. In 2005, Asia Assistance expanded its operation regionally with the incorporation of AA International Inc. Currently present in 10 locations throughout Asia-Pacific Region and Europe, with local offices and 24/7 call centers in Malaysia, Thailand, Indonesia, Philippines, Singapore, Hong Kong, Korea, Taiwan, Australia & Germany. Over the years, Asia Assistance/ AA International Inc. (collectively known as “AA”) has earned a global reputation for excellence in delivering the finest combination of quality service and cost control. AA provides a 24-hours in-house call centre services to a wide range of companies and organizations from nationally renowned to internationally recognized brand names.
Case Management Officer
(Petaling Jaya, Nationwide )
Job Descriptions

Respond to phone calls. emails and faxes within agree such as inpatientd client SLA and offering appropriate solutions and information.

Work closely with Team Leader on duty to coordinate medical assistance services such as inpatient, outpatient, evacuation and repatriation services for the customer.

Work closely with the network service providers and correspondents by building and maintain a professional working relationship during the case handling. 

Enter all active case-related documentation into the relevant applications accurately and in timely manner.

Job Requirements

Must be willing to work rotating 12-hour shift

Able to speak, read and write in English and Bahasa Malaysia Fluently

Billlingual speaking capability is highly encouraged with core language of English must be fluetn in both spoken and written.

SPM/ STPM/ Diploma/ Degree holders with a passion in helping people are strongly encouraged to apply.

Possess competent computing skills particularly with MS Powerpoint, MS Word and MS Excel

Able to perform effectively under conditions of fluctuating workloads and under pressure

Able to prioritize assignments to complete work in a timely manner

Able to work independently and follow trough on assignments with minimal direction.

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Asia Assistance Network (M) Sdn Bhd
Jalan Universiti,
46200, Petaling Jaya


Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: High School
Min. Experience
: 2 Year(s)