Posting date: 02-05-2018 | Closing date: 31-05-2018
Rocana Hotel Kuantan Logo
Rocana Hotel Kuantan
Established in June 2012, Rocana Hotel is a new business hotel with 87 rooms in the setting of inviting atmosphere. This hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. This hotel is designed in a modern contemporary style that is tailored to the business travellers’ needs. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities; you will be able to enjoy a complimentary 24 hours Wi-Fi service. It is an ideal hotel for corporate to run a small to medium size corporate activities or events. We offer attractive corporate rates and group rates for overnight accommodation in conjunction with meetings and events.
F&B Servers
(Kuantan, Pahang )
Job Descriptions

Provide Customer Service 
The Food and Beverage Server is the face of the restaurant and has considerable influence on its patrons’ experience. They must maintain a professional and friendly demeanor and offer timely assistance to customers in order to ensure that their needs are met. If any issues arise with throughout the customer’s dining experience, the Food and Beverage Server is responsible for resolving it. 

Take Orders 
Presenting menus, answering questions and offering suggestions, the Food and Beverage Server will guide patrons through the restaurant offerings and eventually take down their chosen orders. It is often the duty of the Food and Beverage Server to explain menu items, assist patrons with special dietary needs and recommend menu items that the restaurant would like to sell more of. 

Serve Food and Beverages 
Responsible for bringing orders from the kitchen to customers, Food and Beverage Servers must remember where to bring each order or maintain an organized record of order to which he or she can refer. They are also responsible for keeping beverages filled, following up with tables to see if their needs are still met and clearing plates as they’re finished. Should an order be filled incorrectly, it is the Food and Beverage Server’s duty to fix the order and bring out a new one. 

Clean and Prepare Tables 
In order to ensure that tables are prepared for each party, the Food and Beverage Server must clear tables of all plates, cups, and flatware after a party leaves, wipe down tables and properly re-set them with clean tableware. Depending on the establishment, the Food and Beverage Server may be solely responsible for this, or he or she may have assistance from hosting and bussing staff members. The Food and Beverage Server must ensure that the restaurant maintains proper standards of cleanliness and sanitation. 
 

Job Requirements
  • Able to stay on your feet for an extended period of time
  • Excellent written and verbal skills
  • Willing to work a flexible schedule, including nights and weekends

 

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Rocana Hotel Kuantan
Sri Dagangan II
25000, Kuantan
Pahang

Email: hr@rocanahotel.com

Contact: 09-517 3993


Salary
: RM1,200.00
Employment Type
: Any Type
No of Vacancies
: 5
Min. Qualification
: High School