Posting date: 23-04-2018 | Closing date: 00-00-0000
Beauté Library Logo
Beauté Library
As one of the leading company in Malaysia, Beaute Library offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Beaute Library was established in 2011, it is spearheaded by a team of beauty & health professionals who are passionate in what they do, all with a combined experience in the beauty, health, image, wellness and personal grooming service industry. We are in the business of promoting a balanced and holistic concept towards total beauty, health, wellness for today’s modern women. For more information about our company, you may visit our website at www.beautelibrary.com.
Senior Customer Relations Officer
(Bangsar, Kul. Lumpur )
Job Descriptions

As one of the leading company in Malaysia, Beaute Library offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Beaute Library also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to escalate new experience and knowing through the company programs.

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.

 

We are currently seeking a high caliber professional to join our team as Senior Customer Relations Officer.

 

Job Requirements

Responsibilities

  • Delivering efficient and quality service to customers
  • Act as major contact point with customers support functions to ensure smooth account operations
  • Handling customers from different business parties and find the right solutions for customers
  • Contact customers to build relationship and respond to enquiries on account or operational matters
  • Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
  • Prepare monthly performance reports for management and handle daily exception reports
  • Dealing with requests and perform general office administrative duties

 

Requirements

  • Diploma or above / Working experience with 3 years and above.
  • Customer focused and have strong interpersonal and problem-solving skills
  • Good understanding of general products and services as well as having knowledge in using online operating system.
  • Fluent in spoken and written English with knowledge in Mandarin is an advantage
  • Proficient in using Outlook, Microsoft Word, Excel and PowerPoint 
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

Beauté Library
A-23-13,Level 23, Tower A, Men
59000, Bangsar
Kuala Lumpur

Email: brad.yoon@emax-international.com


Salary
: 2800 - 4000 (MY)
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 3 Year(s)