Tentacle Technologies Sdn Bhd
Tentacle Technologies is an MSC Status company specialises in Software and Product Development. We have been in the market for more than sixteen years, supporting top banks and GLCs in Malaysia. We provide business solutions and IT advisory services to our clients.
Technical Support_ Thai Speaker
(Bangsar South, Kul. Lumpur )
· Responsible for handling technical-support and support related questions for Client, customers and partners.
· The candidate shall provide prompt, reliable and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer.
· Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
· Accurately logging all interactions via Client’s Contact Management System.
. Achieve call center metrics as defined by the supplier.
· Recognize and adjust support approach to accommodate all levels of customer’s experience.
· Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs.
· Communicate positively with team members, customers and other partners.
· Escalate issues to the appropriate department according too Client’s Procedures.
· Candidate must possess at least Bachelor Degree Certification in any industry.
· At least 1 year of working experience in the related field is required for this position.
· Good in speaking both English and Thai language. Read and write in Thai language is mandatory.
· All the applicants must be able to work in Bangsar South of Kuala Lumpur, Malaysia.
· Thai citizens are welcome to apply.
· Required language: Thai and English.
Only shortlisted candidates will be notified.
Interested applicants are invited to email with comprehensive resume including current and expected salary to firstname.lastname@example.org
Posting date: 17-04-2018 | Closing date: 30-10-2018
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