Posting date: 26-03-2018 | Closing date: 10-04-2018
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TUEETOR
Tueetor® is a fully automated learner-trainer matching platform, an online marketplace leveraging on location-based technology. It is an EdTech startup founded in Singapore, seeking to elevate the way educators connect with learners. Tueetor® lowers the costs and knowhow involved in the broadcasting of one’s education needs and offers. Learners and trainers just have to submit online the subject, level; their qualification, teaching experience, rates and location, and Tueetor® will match them – automatically, instantly, 24x7. Other than academic subjects, users who are interested in teaching or learning other skills - a language, any sport, an instrument, a specific genre of dance, utility of a software - can find a connection through Tueetor. 
Client Engagement Specialist
(Puchong, Selangor )
Job Descriptions

Are you friendly, enthusiastic, patient, quick-thinking and have a strong will to learn? If yes, we want you! 

TUEETOR® is the world's first, fully automated learner-trainer matching platform, an online marketplace leveraging on location-based technology. It is an EdTech startup founded in Singapore, seeking to elevate the way educators connect with learners for all kinds of skills and subject. It lowers the costs and knowhow involved in the broadcasting of one’s education needs and offers. Learners and trainers just have to submit online the subject, level; their qualification, teaching experience, rates and location, and Tueetor will match them – automatically, instantly, 24x7.  

Our Client Engagement Specialist is required to work with the following people: 

  1. Users - You will have to make very many phone calls daily, send lots of emails, keep track and key in conversation records, troubleshoot problems our users face, relate new updates to the users, maintain a good relationship with them, gather feedback. 
  2. Internal team - Understand new updates, relate concerns and feedbacks from users to the team, be proactive, ask questions, and contribute to ideas. 
  3. Engaging new users - Research about local market, find ways to engage new users, be present at certain weekend roadshows that the company is a part of. 
     
Job Requirements

Candidates should possess the following qualities: 

  • Proficient (Speak and Write) in 3 languages - English, Mandarin, Malay
  • Have a pleasant voice
  • Is service-oriented
  • Friendly and positive personality
  • PC and Microsof Excel literate
  • Good team player
  • Be able to accurately and efficiently handle users' feedback and complaints well
  • Efficient and productive working style 
  • Very willing to learn 
  • Able to work in a fast-paced environment (startup)
  • Be punctual as we have user-servicing hours to adhere

Only shortlisted candidates will be notified.

Interested applicants are invited to email your comprehensive resume including current and expected salary to:

Email: ling@tueetor.com


Job Ref.
: CEMY
Salary
: 2500
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Diploma/Certificate
Min. Experience
: 1 Year(s)