Posting date: 12-06-2018 | Closing date: 30-06-2018
Telexpress Contact Centre Sdn Bhd Logo
Telexpress Contact Centre Sdn Bhd
Founded in 2001, Telexpress is now Taiwan No1 CRM Service provider since 2005. We continue the expansion of our presence in Asia Pacific region servicing over 13 countries for the last 10 years. It is our mission to deliver warm and interactive customer relationship experience for all our Global brands’ clients through our unique service models and regional operating centers. With headquarters based in Taipei, Telexpress now has over 2000 agent seats capacity across Asia, operating across 7 different sites in Taiwan, China, Philippines and Malaysia managing the outsourcing services for our premium clients across the world.
Call Centre Customer Service Representative
(Johor Bahru, Johor, Johor )
Job Descriptions

Job Responsibilities:

To provide professional phone based customer service function for customers of the clients, and/or assisting customers through internet depending on client's requirements as below:-

Operational

  • Handling inbound calls, emails and attend to phone queries from customers and provides first line customer service support and immediate problem resolutions;

And/or;  

  • Handling outbound calls, providing sales support calls to customers in generating potential business opportunities for Clients.

Maintain positive client image by maintaining high level of professionalism in every client's interaction;

Develops and maintains a full knowledge of services and adheres to client’s defined processes and procedures;

Meets specified operations KPI and/or production targets as agreed for respective project or team;

Performs other related duties and assignments as required and assigned by immediate supervisor and/or manager.

Job Requirements

Must Haves:

  • Good communication skills (Good command of English and Bahasa Malaysia; or English and Mandarin/Cantonese).   
  • Passion for service excellence
  • Applicants must be willing to work in JOHOR BAHRU, MALAYSIA

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / email with comprehensive resume including current and expected salary to:

Telexpress Contact Centre Sdn Bhd
Suite 30.01 Level 30 City Square Office Tower 106-108 Jalan Wong Ah Fook
80000, Johor Bahru
Johor

Email: recruitment@my.telexpress.com

 


Salary
: RM2200-3500
Employment Type
: Full Time
No of Vacancies
: 10
Min. Qualification
: Diploma/Certificate
Min. Experience
: 1 Year(s)