Posting date: 06-02-2018 | Closing date: 00-00-0000
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InterGlobe Technologies
InterGlobe Technologies (CMM i Level 5 & PCMM Level 3) InterGlobe Technologies (IGT), is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Outsourcing (BPO) and Consulting. IGT’s service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. Established in 1998 - world leader in travel distribution and travel related services. IGT’s parent company - InterGlobe Enterprises Pvt. Ltd. (InterGlobe) is a leader in aviation and travel related services‚ growing the market through innovation and service leadership. Established in 1989‚ with headquarters in Gurgaon‚ today InterGlobe has a network of 126 offices across 61 cities globally, in India (Gurgaon, Pune & Chennai) and International locations (UAE – Dubai & Oman, China – Guangzhou & Dalian, Philippines - Manila, Romania – Bucharest, USA – Chicago & Atlanta, UK - London & Australia – Sydney). InterGlobe employs more than 26,000 professionals across its businesses which include IndiGo (InterGlobe Aviation)‚ InterGlobe Technologies‚ InterGlobe Air Transport‚ InterGlobe Technology Quotient‚ InterGlobe Hotels and InterGlobe Education. IGT is an ISO 27001:2005 and P-CMM Level 3 certified Organization with the IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2000 & PCI DSS 3.0 certified. The Organization follows Six Sigma rigor for process improvements.
Quality Evaluator
(Kuala Lumpur, Nationwide )
Job Descriptions

Job Title:  Quality Evaluator

Location: Kuala Lumpur, Malaysia

Job Description:

The Quality Evaluator will be responsible for monitoring transactions and provide Coaching and Feedback to Customer Care Representative

 

Principle Accountabilities

  • Monitoring Transactions as applicable to the Process
  • Feedback (Per Cycle and daily)
  • Coaching and Conducting Quality Sessions
  • Analysis on Agent Performance
  • Joint Calibration Session
  • Report Process Trends to the QC Team Lead
  • Update QC Trackers & Logs
  • Attend QC Team Meetings

Educational Qualifications

  • Good academic profile
  • Graduate in any discipline (Preferred)

Personal Characteristics & Behaviours

  • Strong supervisory skills with an eye for detail.
  • Excellent written and verbal communication skills in English
  • Organized and Methodical
Job Requirements

Delete this line and enter job requirement here!

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

InterGlobe Technologies
Sector 32
122001, Gurgaon
Haryana
 


Employment Type
: Full Time
No of Vacancies
: 2
Min. Qualification
:
Min. Experience
: 5 Year(s)