Posting date: 06-02-2018 | Closing date: 00-00-0000
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InterGlobe Technologies
InterGlobe Technologies (CMM i Level 5 & PCMM Level 3) InterGlobe Technologies (IGT), is a leading global pure-play Travel Technology organization, providing integrated services and solutions to travel corporations worldwide in the areas of Information Technology (IT), Business Process Outsourcing (BPO) and Consulting. IGT’s service offerings cover the entire business operations & technology spectrum of the travel and hospitality domain. Established in 1998 - world leader in travel distribution and travel related services. IGT’s parent company - InterGlobe Enterprises Pvt. Ltd. (InterGlobe) is a leader in aviation and travel related services‚ growing the market through innovation and service leadership. Established in 1989‚ with headquarters in Gurgaon‚ today InterGlobe has a network of 126 offices across 61 cities globally, in India (Gurgaon, Pune & Chennai) and International locations (UAE – Dubai & Oman, China – Guangzhou & Dalian, Philippines - Manila, Romania – Bucharest, USA – Chicago & Atlanta, UK - London & Australia – Sydney). InterGlobe employs more than 26,000 professionals across its businesses which include IndiGo (InterGlobe Aviation)‚ InterGlobe Technologies‚ InterGlobe Air Transport‚ InterGlobe Technology Quotient‚ InterGlobe Hotels and InterGlobe Education. IGT is an ISO 27001:2005 and P-CMM Level 3 certified Organization with the IT practices assessed at the CMM-I Level 5 and the BPO processes are ISO 9001:2000 & PCI DSS 3.0 certified. The Organization follows Six Sigma rigor for process improvements.
Process Trainer
(Kuala Lumpur, Nationwide )
Job Descriptions

Job Title: Process Trainer

Location: Kuala Lumpur, Malaysia

Job Description:

The Process Trainer will be responsible for ensuring seamless training delivery and thereafter smooth transition of the participants from the training to the production floor


Principle Accountabilities:

Process Training

·         Acquiring Process Knowledge and getting certified by the Client

·         Deliver Process training

·         Participate in OJT 

Content management

·         Create content and desk-top-procedures

·         Review content at regular intervals to ensure all updates are incorporated

·         Seek client’s certification on each version of the Training Manual 

Update Management

·         Participate in Internal & External Calibrations.

·         Set up the Knowledge Management System 

Process Enhancement

·         Participate in Internal & External Calibrations.

·         Conduct refresher trainings based on TNI 

Educational Qualifications

·         Graduate in any discipline

·         Should have working Knowledge / experience of GDS

·         IATA or related certification preferable

·         Amadeus certification

Relevant Experience

·         2-3 years of experience in the BPO (Travel related) industry

·         At least 6 months of training experience.

·         Proficient with GDS - Amadeus

·         Should have basic knowledge / experience of Travel Agency procedures


Personal Characteristics & Behaviours

·         Very Strong written and verbal communication skills in English

·         Customer/ Client Handling Skills

·         Should be organized, Methodical

·         Strong analytical skills with an eye for detail

·         Proficiency in MS-Office    

·         Ability to work during all shifts



Employment Type
: Full Time
No of Vacancies
: 3
Min. Qualification
Min. Experience
: 6 Year(s)