Posting date: 25-01-2018 | Closing date: 00-00-0000
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KellyOCG Malaysia
Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions with regional capabilities, enabling clients to unlock strategic value by aligning talent strategy to business strategy. Talent is the bedrock of any sustainable organisation. We craft inventive and customized talent strategies and solutions with the aim of developing agile and resilient workforces within organisations, to support our clients in a fast evolving and competitive business environment. We operate in more than 43 countries globally and have footprints in more than 12 APAC countries providing services locally, regionally and globally.
Customer Service Executive
(Klang, Selangor )
Job Descriptions
  • Handling incoming calls and inquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Follow up and resolve customers complains and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • To channel and escalate any unresolved issues/complains to other stakeholders or next level within the agreed procedure
  • Participate in ad-hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Any other duties assigned by the team leader
Job Requirements
  • Candidate must be at least a SPM holder
  • Must be able to speak MANDARIN
  • Must be able to work on shift
  • Customer orientated with good interpersonal and communication skills
  • Passionate and enthusiastic about customer service
  • Effective team player with pleasant disposition and personality

Only shortlisted candidates will be notified.

Interested applicants are invited to email with comprehensive resume to:

Employment Type
: Contract or Temporary
No of Vacancies
: 15
Min. Qualification
: High School
Min. Experience
: 1 Year(s)