AVANA is a platform that transforms ecommerce by enabling social media users to make purchases from their desired merchants within the merchant’s social media channel. Micro enterprises can quickly and easily set up a professional online store at www.avana.asia with an advanced inventory and order management backend complete with payment gateway integration for free in less than 15 minutes.
COMMUNITY & CUSTOMER SUCCESS EXECUTIVE
(PETALING JAYA, Selangor )
What you’ll be working on :
- Assist customers using social media websites, online tools, email and phone that link with AVANA platform
- Follow up frequently with customers throughout the life of their complaint resolution.
- Ability to write, think and work quickly without losing focus.
- Develop a friendly rapport with customers in 140 characters or less.
- Speaking up and asking questions on a regular basis.
- Work in conjunction with staff to accomplished objective.
- Effective management of time and documents.
- Works with other team (Graphic, Sales, Partnership) to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages.
- Manage workshop with the end goal to get them to subscribe.
- At least 2 years of working experience in the related field is required for this position.
Only shortlisted candidates will be notified.
Interested applicants are invited to write-in / email with comprehensive resume including current and expected salary to:
Posting date: 20-12-2017 | Closing date: 31-07-2018
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