Posting date: 30-10-2017 | Closing date: 04-11-2017
SHANBAOO2OMALL SDN BHD
Customer Service Manager客户服务经理/专员
(KUALA LUMPUR, Nationwide )
Job Descriptions

• Manage customer appointments (walk-in, phone, online), attend to inquiries (walk-in, phone), manage customers’ feedback, ensure customers are well taken care of during operations such as leading to seats, handing magazine.

管理客户见面会(步入式,电话,在线),参加咨询(步入式或电话),管理客户的反馈意见,确保客户在会面过程中得到良好的照顾,例如客服招待和递交杂志。

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.

通过回答产品和服务问题吸引潜在客户;提供有关其他产品和服务的信息。

• Maintains customer records by updating account information.

通过更新帐户信息来维护客户记录。

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

通过澄清客户的投诉来解决产品或服务问题;确定问题的原因;选择和解释解决问题的最佳解决方案;加快纠正或调整;跟进以确保解决。

• Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

通过收集客户信息和分析客户需求,推荐潜在的产品或服务进行管理。通过收集和分析客户信息来准备产品或服务报告。通过根据需要完成相关结果,为团队合作做出贡献。

Job Requirements

1.      Minimum SPM qualified

最低SPM合格 (马来西亚中学毕业资格)

2.      At least 1-2 years of working experience in contact centre handling inbound calls will be an advantage

至少1 - 2年联络中心处理来电的工作经验将是一个优势

3.      Excellent communication skills in Chinese, English and Bahasa Malaysia

中文,英文和马来文的良好沟通能力

4.      Must be able to work in rotating shifts/ public holidays/ weekends

必须能轮班轮流/公众假期/周末工作

5.      Possess own transport as the location is accessible via public transport

拥有自己的交通工具,或可以通过公共交通工具

6.      Able to start immediately

能立即上班为优先考

Only shortlisted candidates will be notified.

Interested applicants are invited to write-in / fax-in / email with comprehensive resume including current and expected salary to:

SHANBAOO2OMALL SDN BHD
LINGKARAN SV SUNWAY VELOCITY
55100, KUALA LUMPUR
KUALA LUMPUR

Email: shanbaoo2omall@gmail.com


Salary
: Upon Interview
Employment Type
: Full Time
No of Vacancies
: 1
Min. Qualification
: Primary/Secondary School
Min. Experience
: 1 Year(s)